Refund policy

Our returns policy is in accordance with Australian Consumer Law. You have the right to request and receive a refund or exchange if you have received faulty, damaged, or wrongly described wines. Please contact us immediately at sales@vintellect.com.au or via DM and, upon presentation of both your invoice/ proof of purchase and the faulty, damaged, or wrongly described wines (at least ¾ of the faulty bottle) within 10 days of your delivery, a refund or exchange can be arranged.

If Vintellect or its delivery service providers are at fault and cause damage to your wines, your delivery charges will also be refunded.

Please note that once you have placed an order, and your wines have been despatched, we cannot provide a refund or exchange if you change your mind. 

Please also note that some "natural wines" may exhibit sediment and haze, which are as the winemaker intended. This will be described in the tasting notes but, if you are ever in doubt of the appearance of your wine, please contact us immediately.